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• Provide first-line technical support via phone, email, and remote access tools to resolve software, hardware, and network issues.
• Troubleshoot and resolve issues related to desktop computers, printers, network connectivity, dental practice management software, and other clinical IT systems.
• Respond promptly to support tickets raised by dental practices, ensuring timely and effective resolution.

• Visit dental practices across the UK when required to resolve more complex issues, install new hardware, or perform routine maintenance.
• Ensure minimal downtime for dental practices by providing fast, efficient, and professional support.

• Assist with the setup, configuration, and maintenance of workstations, laptops, printers, scanners, and other peripherals.
• Install, configure, and support software applications used by dental practices, including practice management systems and other clinical software.
• Perform regular updates and patches to ensure all systems are up-to-date and secure.

• Monitor and maintain network connectivity and security in collaboration with the IT Manager.
• Ensure appropriate antivirus and security protocols are in place and followed at all practices.
• Escalate unresolved issues to higher-level support or external vendors when necessary.

• Maintain accurate records of all support requests, troubleshooting steps, and resolutions.
• Assist in the development of user guides and provide basic IT training to dental practice staff as needed.

• Basic knowledge of Windows operating systems, Microsoft Office, and networking fundamentals.
• Experience with remote support tools (e.g., Team Viewer, Any Desk, etc.).
• Familiarity with Active Directory and Office 365 is a plus.
• Knowledge of dental practice management software (e.g., SOE Exact, R4, or similar) would be advantageous.

• Strong troubleshooting and diagnostic skills.
• Excellent communication skills, both verbal and written.
• Ability to explain technical issues in a clear and simple manner to non-technical users.

• Strong customer service focus with the ability to handle multiple tasks in a fast-paced environment.
• Willingness to travel and provide on-site support when necessary.
• Self-motivated and able to work independently, as well as part of a team.

• Minimum 1 year of experience in an IT support role (preferably in a multi-site environment).
• Experience providing remote IT support.
• Exposure to the healthcare or dental industry is beneficial but not essential.

• Full UK driving licence and willingness to travel to practices when required.
• Flexibility in working hours to accommodate urgent support requests, including occasional after-hours work.

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nottingham: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Location:

• Nottingham (required)

Reference ID: IT Support