Maison Dieu Operations Manager
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivery services they are passionate about.
The Role & Responsibilities:
We are currently seeking a Operations Manager to join our team within the council’s Venues Team. The Maison Dieu (Dover’s Town Hall) is currently undergoing a £10.5 million restoration and renovation. Opening in Spring 2025 this venue will be open for public, private, ticketed and community events all year round.
The role will be responsible for the smooth running of all operations need of the Maison Dieu including staffing, stock control and the organisation on the day of events, weddings, conferences and social occasions. To provide high standards of customer service at all times.We are looking for an individual
We are looking for an individual -
To provide an exceptional level of service at the Maison Dieu, working closely with other officers within the team and across the wider Place & Growth Service including the other venue services.To develop good working relationships with external organisations that may book and/or support special one-off or regular events.
To manage and direct the operational needs of Maison Dieu.
It is a requirement of the post to work flexible hours, including evenings and weekends and maybe working to rota shift pattern.
Who We Are Looking For
To provide an exceptional level of service at the Maison Dieu, working closely with other team members.To work with the Venue Manager to development the leadership of your team within the venue. To inspire them to deliver exceptional service to your clients and guests through my clients excellent standards.
To oversee the training, management and development of the team working closely with other council officers across various departments.
Develop good working relationships with suppliers and producers.
Develop good working relationships with external organisations that may support special events.
To manage and direct all aspects of conferences and events including enquires, reservations, administration and on the day coordination.
Maintain deadlines for the organisation and the client requirements.
Manage the operation of the venue and back-office functions, including the management of the staff and ensuring efficient and effective delivery of this service at all times.
To manage assist the Venues Manager with the management of sites as required.
To raise and complete all contracts, invoices and booking forms as required.
To personally provide a very high standard of customer service and to maintain a charismatic, presentable and calm attitude at all times
To ensure all revenue is recorded and received in a timely manner in accordance with the Council’s policies.
Working with the Venue Manager and Sales and Events Coordinator to identify and attract new clients whilst maintaining the existing clientele and being the main point of contact for queries and complaints.
To work with the set budgets in accordance with DDC’s Financial Regulations with the assistance of DDC Accountancy, to include keeping of appropriate
To ensure that all instruction relating to Health and Safety, compliance, equality, diversity and inclusion are followed.
To ensure operational procedures and agreed standards of cleanliness and hygiene are implemented, including practices as stipulated by Environmental Health.
To attend trade shows as required.
Regularly review the progress of service against agreed outcomes/targets.
- Unsociable hours as role includes weekend, evenings and late nights
- 3 years’ experience in a customer-focused Operations Manager role in a similar environment. (essential)
- 2 years operational experience including waiting and bar service for private and public events including weddings (essential).
Customer focused approach.
A good working knowledge of Health and Safety issues relating to events (essential)Good product knowledge and how to deliver to the highest quality standard.
Events management (essential).
Marketing skills on various platforms, (desirable)
Experience in EPOS and/or CRM reservations systems (desirable)
Educated to GCSE level at Grade C or above, including Maths and English (essential)
Management qualifications (desirable or willingness to work towards)
Driving licence (desirable)
Qualifications relating to the food and beverage industry (desirable)
IT skills
Car / Access to Car
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
Benenden Healthcare Membership and Employee Assistance ProgramOpt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking
Cycle2Work scheme
Generous Salary Sacrifice Car Scheme
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
What Next?
If you would like a further discussion about the post then please contact Aimee Langley Venues Manager at aimee.langley@dover.gov.uk or on 07729108600
Interviews to be held on Tuesday 29 October 2024