Deputy Service Manager
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
Title: Deputy Service Manager, Women's HealthGrade: Band 6
Annual Leave:
27 days per annum increasing to
29 days after 5 years NHS service and
33 days after 10 years NHS service
Department: Women's HealthResponsible to: Service Manager
Accountable to: General Manager
POST SUMMARY
To provide leadership to the Women's Health Department, ensuring that the services delivered to patients are provided in a timely and efficient manner to enable the best possible experience for the patients and their carers at the best possible financial value.
Main duties of the job
General Duties
Accountable
Responsible- Deputises for the Service Manager as required.
- A minimum of monthly 1:1 meeting with direct reports.
- Accountable to the Service Manager for a service/speciality
- Responsible for the identifying issues with performance, quality and workforce and their supervised management within a service/speciality.
- Responsible for the recruitment, line management of the Team Managers
- Responsible for Team Managers appraisal, staff development and performance
- Responsible for supported implementation of service development within a service(s)/specialities.
- Operates with some independence, manages a service, operates using organisational policies.
- Responsible for undertaking any duties commensurate with the grade as agreed and delegated by your manager.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities- 0 Performance
Accountability/Responsibility for performance
Responsible for reporting performance metrics of a service/speciality to the line manager.
Continuous monitoring of performance of a service/speciality through analysis of data.
Supporting and managing Team Managers in areas of poor performance.
Supporting and challenging Team Managers on optimising processes to improve productivity.
Reports, escalates and communicates service-related issues to Service Manager that will impact on performance.
Deputises for the Service Manager in providing assurance on performance at the weekly divisional Planned Care Delivery meeting.
Responsible for delivery of services
Accountable for daily planning of a service/speciality to optimise productivity.
Responsible for implementing new ways of working to improve performance.
Responsible for planning the capacity for a service/speciality and adjusting plans to ensure delivery is optimised.
Communicates performance information to their team on a weekly basis.
Responsible for Identifying the development needs of Patient Pathway Co-ordinators/Administrators to optimise performance and delivers training to meet those needs.
Responsible for ensuring a clinician capacity is managed within the trust principles for outpatients.
Responsible for resolving day to day service management issues.- 0 Financial Budgetary Management
Responsible for signing off expenses, resources within a service/speciality and financial controls are in place to manage expenditure.
Responsible for monitoring income targets by ensuring data is entered timely and accurately for a service/speciality.
Responsible for considering cost improvement savings for a service/speciality.
Responsible for monthly oversight and management of a service/speciality budget.
Responsible for developing further knowledge and understanding of financial management.
Responsible for compliance with the Trusts Standing Financial Instructions for a service(s)/specialities.- 0 Quality
Responsible for responding to patient complaints, providing sympathetic responses for a service/speciality. Responsible for learning from complaints and ensuring changes are implemented.
Uses patients as experts to improve services.
Responsible for reporting and managing incidents for a service(s)/specialities, highlighting themes. Highlighting risks to be recorded on the risk register.
Utilises Trust Policies and Procedures relevant to the area of speciality.
Responsible for ensuring services are obtaining feedback from patients through a variety of surveys.
Responsible for implementing service improvements to enhance clinical care and maximise efficiency.
Responsible for supporting their manager in preparing for peer reviews and inspections delivering identified actions.- 0 Workforce
Responsible for managing direct line reports under the trust management policies and procedures including disciplinary, capability and grievance issues under the support of the line manager.
Responsible for recruitment to vacancies, sickness rates for a service/speciality
Responsible for the mandatory training and appraisal rates of a service/speciality
Responsible for supporting and training Team Managers in staff management policies and procedures.
Responsible for the wellbeing of staff in a service(s)/specialities.
Responsible for implementing actions as a result of feedback from the staff survey.
Responsible for oversight of annual leave, manage rotas and arrange cover for a service/speciality.
Person specification
Data quality and validation
Essential criteria- Professional experience minimum two years
- Manages patient tracking lists, RTT clocks, cancer pathways. Validates patient information.
Line management
Essential criteria- Experience task managing and mentoring junior members of staff.
- Experience managing and developing a team from a pastoral and performance perspective.
Changing and improving operational processes
Essential criteria- Has implemented a new process.
- Has led a change project impacting multidisciplinary teams.
Managing an NHS service
Essential criteria- Has worked in a team delivering NHS elective care for a minimum of two years.
- Has managed a clinical department.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
- Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
- Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
- Ensure you are familiar and comply with local protocols and systems for information sharing.
- Know the appropriate contact numbers and required reporting lines.
- Participate in required training and supervision.
- Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
Your application form –- Provide only business email address for your referees – we are unable to request references from yahoo, Hotmail, Gmail accounts.
- Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.
- Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
- If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
- Please check your emails regularly as all correspondence from us will be via trac.systems – occasionally these emails will go into your Junk folder.
- Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
- Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
- In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.
For more information, visit www.trustid.co.uk
Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
We would welcome applications from individuals who are from underrepresented groups in the organisation