Head of PMO

About Us

We are the UK network service provider making digital infrastructure simple.

Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together in new ways using: Collaborative commercial models, combined real-estate and telecoms know-how, and global best practice.

We have 6000+ mast site locations, have connected 2000+ buildings and support 200+ outdoor networks. And our managed sites include some of the biggest, most challenging wireless environments in the UK, including railway stations, Canary Wharf, City of London and events like the London Olympics.

The Role

We are hiring for a permanent Head of PMO to join the team here at Freshwave. Working for the Director of Delivery this pivotal role ensures the successful delivery of our Portfolio, achieving time, cost, and quality objectives. You will lead the implementation of project management methodologies, establish robust governance frameworks across the end to end of our business, and enhance reporting tools to drive efficiency and consistency across the portfolio.

Key responsibilities:

• PMO Development & Governance leadership - Develop the PMO function to support operational activities and project delivery from Pipeline / Demand through to handover into Operations – end to end management of workflow.
• Process Improvement & Change Management - Implement consistent project management methodologies, governance frameworks, and reporting tools across business.
• Assurance - Provide guidance and assurance on programme and project management processes, tools, and techniques
• Reporting – Define and set up standardized reporting across the portfolios. Monitor and report on portfolio progress, KPI performance, and deliverables. Maintain and enhance portfolio-wide reporting. Conduct analysis on Actuals v Forecast performance across portfolios and create BI reporting trends on performance and provide recommendations for business improvement
• Tooling - drive the adoption of new PMO tool across the business and develop business reporting using a single source of truth.
• Resource Management – Set up a resource management approach for the business and provide support to the wider PMO team in embedding resource planning/capacity and demand management processes.
• Project Financials - Oversee portfolio project costs and support financial control processes supporting the Finance function with Project Accounting.

• A minimum of 5+ years’ experience in PMO roles with demonstratable leadership experience including line management experience.
• Proven expertise in developing & leading PMO functions, implementing governance, and driving strategic initiatives.
• Strong track record in risk management & business reporting
• Excellent communication and influencing skills to engage senior stakeholders and cross-functional teams.
• Proficiency in portfolio management tools, including SharePoint, MS Teams, and preferably Monday.com.
• Excellent understanding of project management methodologies and tools.
• P3O and Project Management qualifications (e.g., PRINCE2, PMP) are desirable.
• Transformation / Delivering Change into teams experience desirable.

• Competitve salary
• 25 days holiday which increases after 5 years service (1 day per year until 30 days)
• Group Personal Pension
• Life Assurance
• Income Protection Insurance
• Private Medical Insurance (PMI)
• Employee Assistance Programme
• Cycle-to-Work Scheme

And that’s just the beginning! We also provide:

• Free barista coffee at our Farringdon head office every morning
• Free gym onsite for employees including exercise classes at our Farringdon head office
• Rooftop picnic area at our Farringdon head office
• Quarterly recognition rewards
• Free Eye Tests
• Flu vaccine vouchers

We’re pleased to have been certified by Great Place to Work 🎉. 82% of our people think it’s a great place to work compared to 54% of employees at a typical UK-based company. You can check out our Great Place to Work profile here: https://lnkd.in/d7JS6Jcz

Our Values

Our values are what set us apart from the rest. They are what enable us to bring assured connectivity wherever it’s needed. We use these values to inform everything we do and the way we act as professionals – think of them as what’s important to us collectively, as well as how we prefer to work.

The successful candidate will be aligned with our company commitments:

• Engineering excellence: we’re engineering experts and the quality of our output is second to none
• Do the right thing: we’re neutral in our position, doing what’s best for our people, our partners, our customers, society and the environment
• Set the pace: we act quickly and work efficiently, setting the pace for our projects and industry standards

Sustainability and CSR:

We implement environmental, social, and corporate governance:

• Innovate for Impact: We pride ourselves on many industry firsts, driven by both technical and commercial innovation. From access to assured connectivity indoors in hospitals to smarter cities, we’ll continue to improve access to connectivity where it matters most.
• A thriving workforce: We’re nimble and fast-growing and our success relies on diverse talent from a range of backgrounds. From this running start in an industry with known diversity challenges, we’re putting structure and focus around our diversity, equity and inclusion efforts.
• Embracing Net Zero: This year we’ve baselined our carbon footprint. We choose to include key measures for the future like waste management and will be focused on our supply chain. You can read more about our targets in our Carbon Reduction Plan here.

Diversity, Equity, Inclusion, and Belonging:

Here at Freshwave, we are dedicated to making our recruitment process as inclusive as possible, and aim to do everything we can to make you feel comfortable and supported throughout. We recognise that applying for a new job can be daunting, so please let us know if there is anything we can do to enable you to be yourself, and we will look to provide any reasonable adjustments to support all applicants.