Deputy Director of Performance and Insights
Job overview
The Deputy Director of Performance and Insights will play a key role in delivering outstanding care across St George’s, Epsom and St Helier University Hospitals and Health Group (gesh). The role is responsible for leading the Group’s performance management framework, regulatory assurance processes, and performance reporting.
The post holder will oversee the development of reports and dashboards to monitor key performance indicators across operational performance, quality, safety, activity, and workforce. Working closely with operational, transformation, and business intelligence teams, they will ensure reporting provides meaningful insight into current and future performance.
The role includes interpreting national guidance and targets, supporting effective organisational policies and processes, leading aspects of the annual planning cycle and Quality Management System deployment, and ensuring accurate performance data submissions, including SitReps.
The post holder will deputise for the Group Director of Performance and PMO when required, line manage staff, and provide leadership and stakeholder engagement to support improvement across gesh.
Main duties of the job
Lead and oversee the Group’s performance management framework, external reporting, and delivery of organisational performance priorities.
Develop and produce high-quality performance reports, forecasts, and insights for the Board, committees, and operational teams.
Lead the development of a gesh-wide performance culture, providing training and support to managers and clinicians on performance improvement and data use.
Ensure the accuracy, consistency, quality, and timely submission of internal and external performance data and statutory returns.
Provide leadership and line management for the performance reporting team, including workforce planning, staff development, and service quality assurance.
Build effective relationships with clinicians, operational leads, NHS partners, and external stakeholders to support performance improvement and data quality across the organisation.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Detailed job description and main responsibilities
For further information please see attached supporting documentation which contains more information about the role.
Person specification
Qualifications
Essential criteria- Educated to Master’s level or demonstrable equivalent experience and competencies in relevant or similar roles.
- Evidence of continued professional development
Experience
Essential criteria- Experiencing from working at a senior-level in performance reporting and management in the NHS
- Experience developing and implementing performance management frameworks aligned to organisational goals
Skills
Essential criteria- Ability to engage with clinical, operational and technical teams in order to deliver high quality reports that meet users’ requirements.