Senior Clinic Co-ordinator | University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust Bristol
To provide a senior clinic co-ordinator role for the cardiology department , booking appointments, clinic changes, answering telephone enquiries and are able to work well in a team as well as on their own. Managing a team and training, validation work and stepping up when the manager is unavailable.
Hours of work will be 08.00am- 16.00pm or 09.00am-17.00pm on a rota basis.
Applicant must be able to prioritise own workload and thrive in a very busy office environment. Possess excellent customer service skills and be able to communicate efficiently across all levels.
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications via telephone and through Trust systems to create letters, v emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner Organising and Planning:
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Governance and validation of RTT and performance data via the effective utilization of operational reports
- To support the investigation of patient complaints and ensure that learning from complaintsand incidents is shared within the team
- Attend appropriate meetings as required by the role’s line manager
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Friday 4 Oct 2024
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