Senior Administrator-Ealing Specialist Children's Services
To supervise named administrative staff as required, ensuring that staff provide the best possible level of support to clinicians. This includes managerial supervision, delegation of tasks and responsibility for appraisal. Coordination of multidisciplinary clinics and meetings including maintenance of spreadsheets, team diaries, appointments, cancellations and room bookings as appropriate To be aware of the patients waiting times for allocated services by ensuring that patients are re-booked and seen both within waiting time targets and as necessary for clinical urgency, and to escalate to the Team Leader or Service Manager if this is not possible.
Processing and analysing urgent and non-urgent data requests from clinicians and senior managers Processing multidisciplinary referrals through management of shared inboxes and on SystmOne, including preparation of appropriate paperwork for meetings /panels such as the Single Point of Referral Panel.Processing other urgent or complex referrals, including for the Child Protection medicals pathway as necessary. Supporting with routine, urgent or complex information-gathering for areas of the service where this is required Processing urgent and / or complex documents on Dict8 or other similar dictation software Coordinating multidisciplinary meetings.
Encouraging take up of clinical offers from services for example making phone calls to families to describe and encourage attendance at workshops and parent programmes Processing urgent and / or complex documents on Dict8 or similar Performing complex SystmOne tasks for example the management of waiting lists, and the creation of new SystmOne templates and editable letters Responsibility for ensuring that data on pathways is up to date and has been completed correctly.
The post holder will meet regularly if required with the Clinicians to collate and validate the status of patient pathway data. The post holder must ensure that all patient identifiable information is stored securely on the network drive. The post holder will have excellent written and verbal communication skills.
Communicate professionally and effectively with a variety of people at all levels both internally and externally Incident reporting and feedback including support for inputting Datixs To contribute to covering the duties of the admin manager in their absence as required.
To cover the duties of other administration staff and to perform less complex tasks across teams as required To demonstrate a commitment towards their own personal development To ensure that patient confidentiality is maintained and confidentiality with regard to the business of the services at all times The post-holder will have to receive, provide and process a wide variety of sensitive, contentious and highly confidential information, which should be processed professionally in line with the nature of the information in question To support the local authority/Children Services with the administration for Education Health Care Plan (EHCP) requests To undertake any other duties commensurate with grade and status.