Customer Service Team Leader Location: REDHILL My client is looking for a talented Customer Service Team Leader to join their Customer Experience Directorate. This is a fantastic opportunity to lead a motivated team and make a real impact on the way customers experience their services.
What you will do: Lead and develop a high-performing Customer Service team within the Customer Service Centre.Motivate, coach, and support advisors to deliver excellent multi-channel customer service.Ensure enquiries and complaints are resolved quickly and effectively, often at first point of contact.Manage performance, provide feedback, and allocate resources to meet service levels.Step in to resolve escalated or complex complaints with professionalism and empathy.Use data and insights to improve services and customer satisfaction.Support the team through organisational change and new projects.
What we are looking for: Proven experience in a contact centre or customer service environment.Strong leadership skills with the ability to motivate and develop a team.Experience handling complaints and resolving issues effectively.Knowledge of GDPR, and safeguarding, is desirable.Ability to balance empathy with professionalism when supporting vulnerable customers.Comfortable using CRM systems, telephony platforms, and Microsoft 365.
Why join? You will be part of a forward-thinking organisation that values customer experience and invests in its people. This is a chance to lead a team that truly makes a difference every day.
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A full UK driving licence is required for this role
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