Business Support Officer - Mental Health & Social Inclusion Hub

Job overview

We are excited to welcome an enthusiastic Business Support Officer to join our Mental Health Administration Service. This role is specifically to support our Mental Health & Social Inclusion team, who provide a 24-hour mental health service to adults in South Staffordshire, 365 days per year.

This key role within the team will be to provide comprehensive business support to the mental health and social inclusion hub and line management to the small administration team, as we seek to provide an effective mental health service across South Staffordshire.

We are a supportive team, who are passionate about delivering excellent care as well as promoting staff wellbeing.

As a person, you will need to be self-motivated, with the ability to prioritise your daily workload whilst also managing your working time effectively. You will be able to work independently as well as being a good team player, with excellent communication and accuracy skills.

• To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Managers in a format that can be used within Services/Teams for planning and supervision purposes.
• The post holder will establish and maintain a business support infrastructure necessary to assist the Mental Health & Social Inclusion Hub Lead and senior clinicians in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust’s Key Performance Indicators.
• Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action. To escalate poor performance/compliance as necessary via the Team and Quality Leads with a requirement to further escalate if deemed necessary via the Service Lead.
• To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality.
• Working for our organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Excellent NHS Pension scheme
• Generous maternity, paternity, adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car – fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccination every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Detailed job description and main responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

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We welcome applications from staff who are interested in providing key administrative support to help us provide a fantastic mental health service within South Staffordshire.

Regular hours would be 09:00 to 17:00 hrs Monday to Friday

For further information or an informal chat about the role, please contact the Business Support Manager – [email protected]

Person specification

Qualifications

• NVQ Level 3 Business Administration (or equivalent level of experience)
• OCR/ RSA III or equivalent experience

• BTEC Diploma in Business Administration (Level 1)

Experience

• Significant experience in administration duties.
• Previous experience of setting up office/ administrative systems
• Ability to plan, schedule and organise day to day work
• Experience of analytical processes

• Experience in the NHS
• Knowledge/ Experience of Patient Clinical System