Clinic Co-ordinator | University Hospitals Bristol and Weston NHS Foundation Trust
The post holder will work within Psychological Health Services (PHS) and be responsible for organising a number of outpatient clinics for patients with cancer diagnoses and haematological conditions. This will include the receipt and processing of referrals in accordance with the Patient Access Policy.
The role of Outpatients Clinic Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trust’s values at all times.
The post holder will work closely with psychologists and existing Band 4 administrator in the management of their Outpatient referrals, therefore requires a good ability to build strong working relationships.
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- Implement the policy for patients who do not attend (DNA) their appointment
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role’s line manager
Service Development and Research:
- Attend training courses as required to support personal development and the needs of the service
- Assist in training of new members of the team
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Thursday 27 Feb 2025