Head Dental Receptionist - Eastbourne

Full-time Position

The ideal candidate will have outstanding organizational skills, strong leadership abilities, and a passion for customer service.

Key Responsibilities:

• Lead and manage the dental reception team, ensuring smooth daily operations and a welcoming atmosphere for patients.
• Oversee patient scheduling, ensuring appointments are booked efficiently, and minimize wait times.
• Maintain accurate patient records, handling confidential information with the utmost discretion.
• Manage front-desk activities, including patient check-ins and check-outs, handling inquiries, and ensuring a seamless experience for all visitors.
• Supervise administrative tasks such as billing, insurance verification, and managing patient payments.
• Work closely with dentists, hygienists, and other team members to ensure the practice runs efficiently.
• Train, support, and motivate the reception team, ensuring high standards of customer service and professionalism.
• Resolve any patient complaints or issues in a calm and efficient manner.
• Ensure compliance with health and safety regulations and all relevant dental industry standards.

Requirements:

• Previous experience in a dental reception.
• Proven leadership and team management skills.
• Excellent organizational, communication, and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Knowledge of dental terminology, patient management software, and dental insurance processes is highly desirable.
• A positive, friendly, and professional demeanor with a commitment to providing an exceptional patient experience.
• Ability to work flexibly and effectively as part of a team.

• A supportive and friendly working environment.
• Opportunities for career development and training.
• Competitive salary.
• A chance to be part of a growing and successful dental practice.

If you are ready to take on this exciting leadership role and have the skills and experience we're looking for, we would love to hear from you!

Please submit your CV to or call and ask for Honor.