Service Delivery Manager
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
The Service Delivery Manager is an essential role that provides operational management to the Paediatric sub specialties at the St Mary's and Hammersmith Hospital sites, including outpatient and inpatient activity. The Service Delivery manager takes responsibility for managing teams and key national projects such as RTT improvement.The Service Delivery Manager has line management responsibilities; provides operational support to the senior management team, maintains quality and safety standards and works on efficiency planning to ensure services are running effectively for our Children & Young People.
This broadly includes service improvement, business planning and staff management and you are expected to support the Business Manager to ensure the needs of the services and patients are met. As the service delivery manager, you should be organised and have a strong ability to manage multiple work-streams concurrently in a fast paced environment.You will be supportive of and strive to develop your administrative teams and always put the patient and their families first.
Main duties of the job- Assisting the Business Manager in developing, supporting and implementing plans for service improvement
- Ensuring the required capacity of services
- Management of staff and budgets for designated areas
- Operational oversight of the paediatric department
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
EDUCATION
Essential criteria- Degree or equivalent. Medical terminology.
- Supervisory skills course or equivalent
SKILLS/ABILITIES
Essential criteria- Microsoft 365
- Cerner knowledge
- ERS knowledge
- Ability to use initiative
- Good organisational skills
EXPERIENCE
Essential criteria- Experience in NHS Administration roles
- Significant line management experience