Level 2 Customer Service Practitioner Apprenticeship at Goodbody Wellness Ltd

As a Customer Service Practitioner apprentice you will work with our team to provide excellent customer support and ensure a smooth and successful customer experience.

• Customer support
• Maintaining a professional environment with the workplace
• Building excellent relationships with customers and colleagues

• Sorting and distributing post, liaising with couriers
• Manage customer emails responding within a timely manner
• Liaise with the Clinic and Customer Support of complaints and required refunds,

in order that the authorisation process is followed

• To act professionally, courteously, and effectively at all times in line with the

• Maintain effective and positive working relationships with Goodbody Group staff,

• Shared responsibility for general office tidiness within reception area and kitchen

• To undertake any other duties which may reasonably be required within the scope

and level of the post

Communication: You will have frequent and on-going communication with; - Clinicians and Clinic Manager

• Operations Manager
• Team Members

• A desire to achieve highest standards possible.
• An eye for and attention to detail
• Commitment to keeping skills and knowledge up to date.
• Customer and service focused.
• Flexible and responds positively to new challenges.
• Self-motivated
• Trustworthy and reliable
• Team player and able to work on own initiative.
• Able to work under pressure and meet deadlines.
• An eye for and attention to detail
• Willingness to work outside of office hours if necessary (occasionally)

Functional Skills in English and maths if required

End Point Assessment: Presentation; Practical Observation; Professional Discussion

• Possible permanent employment and / or progression onto a Level 3 programme

or further training.