Field and User Support Analyst - Dudley - ref. x11513819
What's involved with this role:
Temporary Field and User Support Analyst
Job Ref: W Yorkshire BL 365660Pay Rate: £16.22 per hour PAYE
Hours per week: 37 Monday - Friday, normal working hours
Role Length: This opening assignment is for 12 months
City: BRADFORD
Management Vetting and Security Check (MV and SC)
NB: Police Vacancy - only for candidates with a minimum of 3 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.
Working in the Office, Forcewide and Onsite - Across locations: Kirklees, Bradford, Leeds & Wakefield
We are seeking someone with expertise in radiocommunications, particularly with experience in the Airwave Radio network, a secure, private mobile communications system used by emergency services for public safety. In this role, you will be responsible for supporting, administering, and maintaining the radio communications infrastructure.Your duties will include managing, configuring, and maintaining Motorola and Sepura radios across the estate to ensure reliable, efficient, and secure communication for operational teams.
Key Responsibilities:
Lead by example and behave in line with the Police Code of Ethics ensuring that the force values and behavioural expectations are clearly understood and considered by managers, officers and staff in their decision making and actions; reinforcing and influencing them through all interactions and processes.
Lead by example, treating others with dignity, fairness and respect at all times, regardless of identity, background, status or circumstances.Carry out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces’ IT infrastructure in accordance with SLA’s project demands and information security requirements.
Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and manage 3rd party suppliers as needed in order to ensure operational capability of the Force is maintained.
Lead and participate in problem solving teams to resolve complex technical problems providing Subject Matter expertise to the Force.
Accurately maintain and update Service Management System and comply with Departmental procedures in order to achieve effective performance measurement.
Support the implementation of new devices and software solutions, liaison with new external suppliers, checking feasibility, piloting and documenting process and procedures to ensure successful testing and implementation in support of business needs and opportunities.
Key requirements:
An understanding of the importance of, and experience of, supporting customers
Proven relevant practical experience and technical knowledge to support a wide range of devices utilising appropriate support tools.Experience of IT second line support, ideally relating to a computing environment.
Has the ability to travel for business purposes.
Desirable:
Successfully completed ITIL Certification.Experience of resolving complex technical problems relating to deployed devices.
Experience around Motorola Integrated Terminal Manager (ITM) and Sepura Radio Manager.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: W Yorkshire BL 365660
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.