DWP Executive Officer - Disability Services - National (Ref: 711)
About the job
This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory, and you should not choose any locations you are not prepared to travel or re-locate to at your own expense.Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
DWP are looking to fill Executive Officer roles in DWP, Work and Health, Decision Making Directorate, Disability Services. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.
We welcome applications from candidates who demonstrate they have the right influencing and communicating skills to be responsive to the needs of a diverse group of customers, an ability to understand complex information and can make the right decision at the right time.
Within Disability Services we are responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us - Department for Work and Pensions GOV.UK
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:
- Take personal accountability for every customer you have contact with.
- Speak on the telephone with our customers and their representatives to provide help and support to successfully resolve queries, explain decisions, obtain additional information and signpost appropriately. This can be in difficult and sensitive situations.
- Taking and making inbound and outbound calls.
- Consider each customer’s case as a whole and make the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- Be polite and professional, treating customers with respect and adapting your behaviour to meet the needs of our diverse customers.
- Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Protect Departmental and Customers’ personal information.
- Use a range of computer systems, telephony and digital platforms such as Microsoft teams.