Service Manager

Direct Report: Head of Operations

The ideal candidate will be organised, capable of engaging and motivating Vehicle Technicians, and adept at managing the dynamic demands of a high-volume workshop.

Core Responsibilities:

• Implement and track team performance metrics and objectives, driving productivity to new heights.
• Uphold rigorous quality control standards to guarantee service excellence.
• Recruit and cultivate a formidable squad of growing technicians, enriching their expertise with robust training and development initiatives.
• Enforce uncompromising adherence to Health & Safety practices, positioning safety as the bedrock of our operations.
• Navigate aftersales complexities and supervise our aftersales specialist, judiciously managing departmental expenditures.
• Engage in analytical problem-solving, demonstrating a strong individual capacity for tackling technical and operational challenges.
• Liaise daily with the Sales and Buying Department, ensuring smooth coordination and addressing queries from other departments.
• Plan incoming work efficiently, managing time and resources to maximize team productivity and meet deadlines.
• Perform quality checks, order parts, and ensure compliance with all health and safety regulations.

Required Expertise:

• Demonstrable track record as a Workshop Supervisor or Manager, preferably within a bustling car supermarket or independent workshop setting.
• Commanding ability to oversee the day-to-day workflow of a high-traffic workshop.
• Professional credentials, ideally an NVQ Level 3 in Vehicle Maintenance and Repair or equivalent.
• Possession of a valid vehicle driver's license.
• Superior communication capabilities coupled with proficiency in IT.
• Proven proficiency in team leadership and resource management.
• Financial acumen, particularly in the oversight of parts advisor and aftersales specialist roles involving significant financial discretion.
• Strong technical knowledge and efficiency under pressure.
• A proactive, 'can-do' attitude, with excellent prioritization and organizational skills.

Remuneration:

• A competitive basic salary of up to £60k, commensurate with experience, and a performance-based end-of-year bonus.

Work Pattern:

• Alternating weekly schedule: Week 1
• Monday to Friday, Week 2
• Monday to Saturday
• Operational Hours: Monday to Friday: 08:30 - 18:00, Saturday: 09:00 - 18:00

Pay: £50,000.00-£60,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Casual dress
• Employee discount

Schedule:

• Weekend availability

Work Location: In person