Clinic Coordinator
Job overview
We are seeking a highly organised and proactive Clinic Co‑ordinator to deliver a high‑quality, confidential administrative service in support of the Support Manager and Service Manager.
The post holder will proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use of capacity and compliance with national targets. The Clinic Co-ordinator will be expected to organise their workload and co-ordinate their activities in conjunction with, and supervised by, the Assistant Support Manager to ensure that an efficient service is provided.It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.
Main duties of the job- Provide a comprehensive administration service, including support for the Service Manager/Support Manager.
- Cancel/reinstate clinics once requests have been validated.
- Monitor requests to and confirmations received from Bookwise.
- Requesting waiting list clinics. Update medical staff once approved.
- Completion and distribution of job plans for Locum Consultants. Please remove
- Monitoring and maintaining WLI Clinics in conjunction with on call rotas and Allocate system.
- Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
- Be fully conversant with all required electronic systems for correspondence, clinic management and room booking.
- Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.With 500 beds and around 5,500 staff, we are one of the area’s largest employers.
Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.
As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Detailed job description and main responsibilities- Provide a comprehensive administration service, including support for the Service Manager/Support Manager.
- Cancel/reinstate clinics once requests have been validated.
- Monitor requests to and confirmations received from Bookwise.
- Requesting waiting list clinics. Update medical staff once approved.
- Completion and distribution of job plans for Locum Consultants.
- Monitoring and maintaining Trench Clinics in conjunction with on call rotas and Allocate system.
- Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.
- Be fully conversant with all required electronic systems for correspondence, clinic management and the retrieval of results, including obtaining information using the Internet.
- Support the Division to analyse, and act on information to proactively manage and maintain relevant NHS targets.
- Maintain systems and processes to establish and maintain effective communication, and confidentiality of information.
- Assist with the maintenance of systems and processes to continually monitor standards, e.g. benchmarking, audit, and implement action plans to improve quality of services.
- Contribute to the development and implementation of policies, procedures and guidelines related to own service.
- Ensure compliance with Trust policies, procedures and guidelines, taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
- Support the Support Managers/Service Manager by ensuring that clinics are requested/cancelled in accordance with request received.
- Maintain systems and processes to promote monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
Person specification
Behavours
Essential criteria- Good time keeping record
Workload
Essential criteria- Able to prioritise own workload and escalate when needed
Experience
Desirable criteria- Background of working with rota's and timeframes
Experience
Essential criteria- Experience in using IT systems such as excel
Key Messages
We are a forces-friendly employers.
Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.
Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.
Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.
We actively promote flexible working so please discuss any requirements you may have with us.
Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.- All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
·