ServiceNow Architect
Job title: ServiceNow Architect
This role involves leading the design and architecture of ServiceNow ITSM, CMDB, Service Catalog, and Service Portal. Key responsibilities include managing integrations, implementing GRC, ITOM, SecOps, and Vendor Risk Management, and utilizing AngularJS for UI customization.This is a future opportunity with flexible employment options.
Key Responsibilities:
Lead the architecture and design of ServiceNow ITSM modules (Incident, Problem, Change Management).
Design and implement ServiceNow CMDB architecture, ensuring a reliable and scalable data model.
Lead the integration architecture, ensuring seamless integration with external systems and data flow using ServiceNow Integration Architecture.
Design and develop intuitive ServiceNow Service Catalog and Service Portal for end-user self-service.
Implement and manage ServiceNow Data Model for consistent and structured data flow across the platform.
Oversee the design and implementation of ServiceNow GRC (Governance, Risk, and Compliance) solutions.
Lead the integration of Vendor Risk Management solutions to identify and mitigate third-party risks.
Design and implement ServiceNow ITOM for automating and streamlining IT operations and management.
Lead ServiceNow SecOps implementation to enhance security incident response and automation.
Design and implement automated testing using ServiceNow Automated Test Framework (ATF) to ensure the quality and stability of platform customizations.
Utilize ServiceNow Business Rules, Client Scripts, and Script Includes for process automation and platform customization.
Lead the implementation and design of ServiceNow Project Portfolio Management (PPM) and Application Portfolio Management (APM) to ensure alignment of IT projects with business goals.
Utilize AngularJS for building responsive and interactive user interfaces for the ServiceNow platform.
Oversee the integration of ServiceNow LDAP for user directory services and configure Single Sign-On (SSO) for seamless access management.
Required skills and experience:
Proven experience as a ServiceNow Architect, with expertise in ServiceNow ITSM, CMDB, Service Catalog, and Service Portal design.
Strong understanding of ServiceNow Integration Architecture and ability to manage complex integrations with external systems.
Expertise in ServiceNow GRC, ITOM, SecOps, Software Asset Management (SAM), and Vendor Risk Management.
Experience with ServiceNow Automated Test Framework (ATF) and scripting (Business Rules, Client Scripts, Script Includes).
Experience in MID Server, Network Configuration, LDAP, and SSO integration within ServiceNow.
Knowledge of AngularJS for UI customization and development within the ServiceNow platform.
Proven experience in Project Portfolio Management (PPM) and Application Portfolio Management (APM).
Ability to design and implement complex ServiceNow solutions, ensuring scalability, security, and performance.
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or equivalent certifications are highly preferred.