Head of Customer Relationship Management (CRM) – Student Recruitment
About Us
The University of Nottingham is a global leader in education, committed to delivering an exceptional student experience. We are undergoing an exciting digital transformation to drive growth and diversification in our student recruitment strategies.Join us as the Head of CRM, where you will lead the charge in crafting and implementing our CRM strategy to achieve ambitious recruitment and engagement targets.
The Role
As the Head of CRM, you will manage the University’s CRM system (Microsoft Dynamics 365), ensuring it captures and utilises prospective student data effectively to inform impactful marketing campaigns. You will collaborate with internal stakeholders and external partners to deliver a world-class student recruitment experience, driving performance improvements and embedding CRM best practices across the institution.
This is a permanent, full-time (36.25 hours per week) post. Job share arrangements may be considered.
What we can offer you:
A collaborative and inclusive workplace committed to equality and diversity.
An opportunity to shape the University’s CRM strategy and make a meaningful impact on student recruitment.
A dynamic and supportive environment with opportunities for professional growth.
Hybrid working arrangements with a blended approach of office and home working each week.
Generous holiday entitlement of 30 days (pro-rata) plus standard bank holidays and five University closure days.
As a University employee, you will have an excellent choice of benefits and rewards, including access to fitness and health facilities, staff discounts and travel schemes, and a highly attractive pension scheme.
How to Apply
Join us in delivering excellence and shaping the future of student recruitment at the University of Nottingham. Apply today to lead our CRM transformation and make a lasting impact.
We welcome applications from all communities and particularly encourage individuals with protected characteristics under the Equality Act 2010 to apply.
Informal enquiries may be addressed to Emma Mundy, email Emma.Mundy1@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus.Learn more about the university commitment to Equality, Diversity and Inclusion.
We are delighted to share that we are the first university to have achieved Athena Swan Gold Award.
We want you to succeed in our recruitment process and have published Candidate Guidance for you to access information and support on application and interview process.
We offer a range of benefits, visit Your Benefits website to learn what we can offer you.
We welcome applications from UK, Europe and from across the globe and we want to make your transition to living in the UK as smooth as possible. Visit the Moving to Nottingham page to find out more.
Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.