Business Support Officer / Customer Service Administrator - Local Authority

• Hourly Rate: £13.26 PAYE
• Location: Sheffield S2 (Free parking) (Hybrid after training)
• Job Type: Full-time / Interim

We are seeking a Business Support Officer to join a leading local authority within their 0-5 SEND service. This role is crucial for supporting the service by managing basic administration tasks. The position is based in Sheffield and offers a hybrid working pattern after the initial training period.

Day-to-day of the role:

• Organise and manage a shared inbox to ensure efficient communication flows.
• Provide high-level administrative support to the service, clients, and key stakeholders.
• Support a busy telephone line, handling inquiries and routing calls as necessary.
• Maintain accurate records and documentation.
• Assist in the preparation of reports and presentations for internal and external use.
• Manage scheduling and calendar appointments for the team.
• Ensure confidentiality and security of all information handled within the team.

Required Skills & Qualifications:

• Educated to a minimum of 5 x GCSEs including English and Maths, or equivalent work experience
• Proven experience in a similar administrative role.
• Exceptional organisational and time management skills.
• Strong proficiency in Microsoft Office Suite and other relevant software.
• Excellent communication and interpersonal skills, confident in both verbal and written communication.
• Ability to work independently and handle confidential information with discretion.
• Strong problem-solving and decision-making abilities.
• Flexibility to adapt to changing priorities and deadlines.

Benefits:

• Competitive hourly rate.
• Hybrid working pattern after training (up to 3 days in the office per week).
• Free parking available at the office location.
• No weekend or bank holiday work required.

To apply for this Business Support Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.