Contact Centre Team Leader
Vacancy - Fleet Service Advisor Team Leader ( Contact Centre)
Location - Alfreton
Salary - £28,000 to £30,000
Working hours - 4 days on 4 days off, 2 shifts, 6am-5pm, and 1pm till midnight
Reference - OC18925
Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training?
My client is looking for someone to hit the ground running with being a Fleet Service Team Leader for such a big company in Alfreton. If this is an interest of yours please apply today!
Company benefits:
- Enrolment into Pension Scheme
- Healthcare Scheme
- Cycle to work schem
- Recruitment Incentive Awards
- Increased holiday with service
- Free onsite Parking
Contact Centre Team Leader key responsibilities:
- To personally provide excellent standards of customer service
- TO look after a team of 4 on your shift
- Delegate
- Ensure KPis are hit
- Understand and demonstrate tremendous customer care and rapport building
- Display good listening skills to identify customer needs
- Deal with all internet, email and phone enquiries
- Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
- Work as part of a team to achieve personal and department objectives
- Manage, respond and log all incoming email enquiries on appropriate systems
- Keep and update reports and call logs
Ideal candidate will possess the following:
- Customer service experience - within a contact centre or retail / sales
- Team leading experience
- Customers first contact
- Dealing with emergency breakdowns and general defects/compliance events
- Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
- Ability to prioritise and identify services required for warranty, damage.
- Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
- Understanding compliance importance
- Excellent communication skills - via phone and email
- Ability to adapt and work well with people
- Well-spoken and uses professional and polite mannerisms
- Good listening skills
- Dedication - longevity and / or progression within the company
- Good IT skills and understanding of Microsoft packages particularly Excel
If it is something that you're looking for then please submit your application and we'll discuss the role and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.
Recruitment Consultant: Billy Olivier
Octane Recruitment
INDOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.