Emergency Department Receptionist
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate.Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come.To find out more, please visit https://future.cht.nhs.uk/
Job overview
A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We have a full vacancy available.
This is a full time post , the successful candidates must be able to work our full range of shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked attract an enhanced pay in addition to basic salary.
Our current shifts are:Early: 6am to 2pm
Late: 2pm till 10pm
Long Day: 7am till 8pm
Short Night - 10pm till 6am
Long Night - 8pm till 7am
This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and caring candidates with a positive attitude and a passion for working with and helping people.
The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient experience. Previous experience working in a patient or customer facing role is essential.Please see the job description and the person specification for further details
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine ([email protected]).
Main duties of the job- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Working for our organisation
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Detailed job description and main responsibilities- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person specification
Qualifications/Training
Essential criteria- GCSE English and Maths Grade 9-3 (A* -D) or equivalent
- NVQ Level 2 in a relevant subject
Knowledge, experience & expertise
Essential criteria- Previous administration and clerical experience
- Experience of working within a patient or customer facing role
- Working experience of computers and data inputting
- Experienced in working in high pressure environments
- Good understanding of patient confidentiality and information governance
- Ability to work alone and as part of a team
- Ability to multi-task, work accurately, and adapt to changing circumstances
- Ability to work well and stay calm under pressure
- Ability to demonstrate patience, care, and empathy
- Excellent conflict resolution and de-escalation skills
- Must be able to work across both hospital sites
- Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
- Previous NHS Experience
- Knowledge of NHS IT systems
Communication & relationships
Essential criteria- Evidence of excellent interpersonal and communication skills
We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application.Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers.These references will be requested before you are issued with an unconditional offer of employment letter.
Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff).You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact [email protected] for assistance.