Box Office Assistant

Overview:

The London Borough of Harrow is seeking a dedicated Box Office Assistant to join our dynamic team. In this role, you will be the first point of contact for customers and the public, handling enquiries in person, over the phone, via email, and through other communication channels.

As a Box Office Assistant, you will provide essential administrative support, ensuring the smooth operation of our booking and hiring systems for rooms and resources at Harrow Arts Centre. If you have excellent communication skills and a passion for the arts, we would love to hear from you!

About you:

The successful candidate will have:

• To demonstrate an awareness of the importance of customer care, being responsive and considerate of customer needs and dealing effectively with a wide range of clients, partners, and other stakeholders.
• To demonstrate knowledge of back office and front office systems (including computer-based systems) appropriate for an arts venue and related to ticket sales and commercial hires best practice.
• To demonstrate the ability to work under pressure and to cope with a range of competing demands in challenging fast-paced situations with many interruptions.
• To have experience of accurate data input and calculations relating to handling cash, card payments and cheques with appropriate record keeping and secure practices.
• To demonstrate the ability to work well in a sales environment and successfully meet set income targets.
• To have experience of meeting tight deadlines and prioritising workloads along with demonstrable skills in successful event/project planning.
• To have intermediate/advanced level experience of word processing, spreadsheets and database systems.

Related Documents:

For more information, please refer to the Role Profile/Selection Criteria