Customer Service Advisor

Job Introduction

Job Purpose

The successful candidate is an excellent team worker with outstanding communication skills and the ability to demonstrate effective leadership.

This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.

• Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
• Providing an excellent customer service to all (students, staff, clients)
• Covering reception as part of a rota (may include some weekends and evenings)
• Liaising with internal departments in support of administrative tasks
• Managing sufficient material stock levels in support of course demand
• Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
• Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress)
• Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual external H&S audits, covering general H&S and Fire Risk
• Building and maintaining close relationships with contractors, students, and staff
• Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
• Covering reception as part of a rota (includes weekends and evenings)
• Distributing internal and external post
• Providing support and managing refreshments for internal and external BPP events

• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Ability to work within in a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent communication skills, both verbal and written
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and Power Point

Knowledge in Health & Safety with a qualification is preferred.

Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.

Apply today

• Salary £23400 - £23400
• Frequency Annual
• Job Reference bppuniversity/TP/474/192
• Contract Type Fixed Term
• Closing Date 30 October, 2024
• Job Category Facilities
• Business Unit Facilities & Customer Services
• Location Leeds, United Kingdom
• Posted on 23 October, 2024