Application and Technical Support Analyst
WELLINGBOROUGH (HYBRID)
You will provide support to bank users on Core Banking and Online Banking applications, configured interfaces, document processes, support testing and work within small Applications support team.
You will work closely with the managed service partners to provide first class BAU support and service management to the business, and with the wider IT team to support their functions.
WHY JOIN US?
You will join at team with a very supportive culture where learning and development is encouraged and aided. With cutting edge applications and technologies plus a lot of exciting projects on the horizon, there is plenty for you to get your teeth into.
We are looking to offer a salary of up to £48,000 per annum DOE. Benefits include 25 days’ annual leave (rising to 28 with length of service), private medical insurance, income protection, enhanced Maternity and Paternity pay and pension. For the full range of benefits, please see www.weatherbys.bank/about-us/careers/employee-benefits.
WHAT YOUR DAY WILL LOOK LIKE- Taking ownership of incidents and service requests raised by internal customers, primarily for Oracle and Flexcube application.
- Liaising with third parties to support Production issues as required and maintain a detailed log to support incident reporting as assigned
- Taking ownership of maintenance / administrative functions including parameterization changes where required through Change Control / Defect Management
- Proactively working closely with development, business change and test teams to provide essential support
- monitoring the production scheduled batch jobs, follow escalation procedures for any job failures
- Planning and providing user training on key operational processes as required
- Hands-on production support experience with any Core Banking product, ideally
- Understanding of key application parameterisations and third-party integrations
- Experience of Oracle Flexcube and/or OBDX is essential
- You don’t need to be an expert with SQL, but you will be able to write it
- Basic Unix shell scripting skills
- Ability to convey concepts, issues and risks to technical as well as non-technical audience
- Java programming skills
WHO WE ARE
Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear’s UK Wealth Management awards in both 2021 and 2023. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do.Don’t just take our word for it, find out more here: www.weatherbys.bank
JOIN THE FUTURE OF FAMILY BANKING.