Delivery Manager | Guy's and St Thomas' NHS Foundation Trust

• Find Information – improving our web experience and introducing new digital pathways for patients to source information that is relevant to their care in an equitable way
• Manage My Care – enabling Epic EPR capability that allows for patients to book, reschedule, and cancel appointments through a patient portal, providing new routes for self-management
• Speak to My Service – transforming the way in which we manage inbound calls to ensure patients looking to speak with their services receive an effective and efficient experience
• Be Treated with Respect – embedding customer excellence standards across our communication routes

We are looking for dynamic individuals who are driven to improve the experience of patients through technology, new ways of working, and to ensure improved health equity as we modernise our infrastructure.

The Delivery Manager will oversee project management, support effective delivery of outputs. They will lead one or more project areas, handling planning, daily delivery, and performance management, while mitigating risks and issues. They will use recognised methodologies and tools, collaborating with key stakeholders within and beyond the Trust.

The role involves working with clinicians and managers to provide the best patient experience and service delivery, and managing the Assistant Delivery Manager.

They will deliver intensive support to prioritised services and develop pan-trust approaches to empowerpatients to manage their care through self-scheduling.

The Delivery Manager is part of the Charities 'Contacting GSTT' initiative, and the role will sit within the Ambulatory Transformation Team working with the Epic 'MyChart' tools, and GSTT services to support and empower self-scheduling features for patients.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

This advert closes on Thursday 6 Feb 2025