[ref. b43557602] Receptionist (The Urgent Treatment Centre Friarage)
Job overview
The Urgent Treatment Centre (UTC) is seeking an enthusiastic, hardworking and motivated Receptionist to complement our current reception team at the Friarage Hospital.
Our UTC is very busy and dynamic with over 100 patients a day attending for treatment.
Our team is friendly, motivated and committed to providing a high quality expert care for all the patients we see and treat. Not only is the efficient running of the reception integral to the patients’ journey, it is often the patients and relatives first point of contact in the department.
Candidates should have worked in a clerical / administration environment and have used a patient administration system. Good communication skills, effective keyboard skills and the ability to organise workload are essential criteria for the post.
Please note that this vacancy will close when we receive sufficient completed applications.
Main duties of the job
Input and retrieve information from the Trust’s Computerised Information Systems
General office duties including photocopying, faxing, filing and retrieving notes from file or the database &:
- Photocopying appointments, referral notes and fracture clinics
- Deal efficiently with incoming and outgoing mail
- Dispose of records in appropriate containers
- Sort and send letters to General Practitioners
- Any other general duties as required
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
- Your Leadership Impact
- Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications & Training
Essential criteria- GCSE’s A-C (Maths & English) or equivalent qualification / experience
- NVQ 2 in Business Administration or equivalent experience
- Typing Qualification
- IT Qualification
Knowledge & Skills
Essential criteria- Excellent communication and interpersonal skills
- Understanding of clerical processes
- Efficient and accurate word processing skills
- Experience in a clinical setting
- Knowledge of hospital patient administration system
Experience
Essential criteria- Knowledge of Office and Outlook, including Word, Excel and Powerpoint, E-mail and Internet
Personal Attributes
Essential criteria- Excellent communication skills
- Customer focused
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at [email protected]
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
IMPORTANT - Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.
This document provides detailed advice regarding the completion of your application form.
The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.
As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The referees MUST be a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form.Personal references and references from colleagues are not acceptable.
Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.