Phlebotomy Call Handler | Berkshire Healthcare NHS Foundation Trust
FULL TIME, PART TIME & JOB SHARE OPPORTUNITIES AVAILABLE.
Working between the hours of 10:00-18:00hrs Monday to Friday.
An exciting opportunity has arisen for an enthusiastic Call Handler to join our CQC rated ‘Outstanding’ Trust, within our Urgent Care Service.
We are a passionate Phlebotomy team dedicated to providing exceptional care.
We are seeking an enthusiastic Call Handler to join our team. In this hybrid role, you will be responsible for:- Handling telephone calls from patients.
- Booking appointments for our phlebotomy services.
- Providing excellent customer service and support
Our telephone lines are open 5days a week (Monday – Friday) and closed on weekends and bank holidays.
Free parking when visiting our site is available for our staff.- To bea central pointof contact by answering all incoming callsfrom patients / carers
- Booking patients into appointments on computer-based software.
- Bookingchildren into theappropriate clinicsandadviseparent/carer of any specific requirements.
- Scheduling appointments efficiently.
- Assistingpatients with their queries and concerns.
- Collaborating with the phlebotomy team to ensure smooth operations
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
The “must haves” for you to be considered for this role:- Previous experience of working in a Call Centre environment.
- NVQ Level 2 in Business Administration or equivalent.
- IT skills and the ability to navigate around various systems and software packages.
- Excellent communication skills
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
This advert closes on Tuesday 1 Oct 2024