Hotel Receptionist - part-time - Rutland Hall Hotel & Spa

Rutland Hall Hotel, Oakham, Rutland

At Rutland Hall Hotel we are an ambitious bunch and we are looking for like-minded people with bags of character to join our team! We want people people! You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat!

Our Main Reception is based in the beautifully restored Old Hall on the Estate, and we are now seeking a part-time Receptionist to join our team, someone who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and give a heartfelt goodbye upon departure.

Our Receptionist will:

• Welcome and check-in guests into our 66-bedroom hotel & 49 lodges
• Have a pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible
• Ensure guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit
• Ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures
• Undertake general reception administration and support

Our ideal Receptionist will ideally have:

• Previous experience within hospitality Reception
• Experience of Reception systems, ideally Guestline and Reslynx although training will be provided
• Good knowledge of Microsoft Word, Outlook and Excel
• Responsible approach for guests' enquiries and challenges
• Excellent communication skills
• Enthusiasm for learning and development.
• High personal standards

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• £12.00 per hour, paid monthly
• Shifts will be 4 out of 7 days Monday to Sunday inclusive and consist of 8.5 hours, (half an hour for lunch) straight shifts equating to 32 working hours per week; shifts will include bank holidays and weekends, so flexibility is required
• Complimentary car parking
• Colleague food while on duty
• Colleague discounts
• Colleague Social Events
• 24-hour access to Employee Assistant Program

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Reception: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Reference ID: KR/Nov24