Eye Casualty Receptionist
Job overview
Eye Casualty offers a walk in service between 07:00 and 22:00, 365 days of the year. The successful candidate will be part of a small team providing reception cover for this service. This is predominately patient facing which requires customer based ability.
Standard shifts will be 07:00 to 19:30 and 09:30 to 22:00 and will be rotated over 7 days. This is a full time position and the shifts will be distributed over a 4 week period.
The Receptionist is the first point of contact for the patient, we are looking for someone with a welcoming and reassuring personality who is able to quickly capture and record essential information in an understanding, respectful manner.
Main duties of the job
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
Working for our organisation
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Detailed job description and main responsibilities
The main duties of the role are:
Greeting patients who arrive in Eye Casualty.
Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.
Dealing with patients queries.
Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.
Booking follow up appointments in the department and referring patients to a community provider for follow up.
Greeting and booking in patients attending for Rapid Access and Laser Clinics. Outcoming clinics when the patients visit is complete.
Setting up the reception area at the start of the day and clearing at the end of the day.
General administration tasks when numbers permit.
Assisting the Nurse in Charge, Eye Casualty Manager, Deputy Service Manager and Service Manager with general administration tasks and with maintaining the flow of patients through the department.
For further details / informal visits contact:
Person specification
Training & Qualifications
Essential criteria- To be educated to ‘O’ level, GCSE or equivalent standard including English and Maths
- • To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential criteria- • Customer Service Skills
- • Knowledge of hospital IT systems, e.g. Medway PAS, Notis.
Other Requirements specific to the role
Essential criteria- • Able to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential criteria- Understand the importance of confidentiality
Planning and organisation skills
Essential criteria- • Ability to prioritise own tasks.
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
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Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:
- Stay in full-time education, for example at a college
- Start an Apprenticeship
- Spend 20 hours of more a week working or volunteering, while in part-time education or training
For more details visit; School leaving age - GOV.UK (www.gov.uk)
Salary: The quoted salary will be on a pro rata basis for part time workers.Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
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Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£42.90 for enhanced and £22.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
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