Service Manager
Overview:
Service Manager - Lookers Volkswagen GuildfordHours: (44 hours per week) between Monday to Friday 8:00am - 5.30pm and Saturday 8am to 1pm as required
Salary: up to £60,000 OTE (including basic up to £45,000, plus bonus)
Are you looking for a career-defining role and longing to be part of something exciting? Guildford VW are looking for an ambitious and talented Service Manager to lead the team.
As a Service Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too.You will be reporting into the General Manager and be responsible for your 24 team members including Service Advisors and Technicians. This is an opportunity not to be missed!
You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
- Analyse local market statistics to identify opportunities within the territory
- Organise departmental forecasts and reports in a clear and timely manner
- Manage and own our Customer Satisfaction
A full UK driving licence is required for this role.
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.