[ref. g192004] Access & Referral Co-ordinator
About us
At Sheffield Health and Social Care NHS Foundation Trust we provide a range of mental health, learning disability, substance misuse, primary care and other specialist services designed around the needs of people in our city.
We have a dedicated and skilful team of people caring in Sheffield, which you could become a part of.
Our values are at the heart of everything we do. These are: working together for our service users, respect and kindness, everyone counts, commitment to quality, improving lives.
Job overview
Access & Referral Co-ordinator, Band 4 - Specialist Community Learning Disability Service
Two roles: 1 x 37.5 hours 1 x 22.5 hours
This is an exciting time to join our service as we are currently in the process of developing our service and ways of working. We’re looking for someone who is enthusiastic, flexible, hardworking and motivated to contribute to our developing Business Support service, with particular focus around referrals.
In return we’ll offer you a very varied job, you’ll be part of a well-established and supportive team which is made up of multi-disciplinary professionals such as Nursing, Psychology, Physiotherapy, Occupational Therapy, Speech and Language, Psychiatry and Business Support.
You’ll also have opportunities for training and personal development, which we’re keen to support. The Learning Disabilities service offers health support to adults who have a Learning Disability who live in Sheffield, we support a fabulous range of people from a really diverse background and although it can occasionally be challenging, no two days are the same.
The Business Support Team is well valued within Learning Disabilities, and we work alongside a highly specialist team to provide a great service.
Main duties of the job
To work as part of the Specialist Community Learning Disability Service to receive referrals into the service and to make sure the team responds appropriately to referrals and queries. Including facilitating team referral meetings.
Working for our organisation
At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front.However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.
Detailed job description and main responsibilities
To act as first point of contact for all referrals to the Specialist Community Learning Disability Service, dealing with all queries as they arise in a timely and professional manner.
See Job Description and Person Spec for further details
Person specification
Qualifications
Essential criteria- GCSE Maths and English Grade A-C or equivalent
- RSA II Typing/Word Processing or equivalent qualification
- Good standard of general education
Knowledge
Essential criteria- Excellent communication skills including good command of written English
- Strong organisational skills, working efficiently using own initiative
- Good understanding around confidentiality and data protection issues with regards to both clients and staff
- Ability to produce documentation to a consistently high and accurate standard
- Ability to problem solve including the ability to understand people’s problems and identify appropriate responses and also seek advice where appropriate
- Ability to operate and access patient information systems
- Ability to plan and prioritise diverse workload and meet deadlines
Experience
Essential criteria- Experience of using Microsoft Office packages including Word, Outlook, Excel and PowerPoint
- At least 2 years relevant experience in an administrative/secretarial role
- Experienced at dealing with members of the public/other professionals
- Experience in NHS or similar role
Other
Essential criteria- Flexible and enthusiastic
- Able to work under pressure in a changing environment
- Capable of working unsupervised and also as a team member
- Experience of working in a learning disability setting, with an understanding of the different needs within the various groups of people who access our services
- A positive approach to people with a learning disability
Please think about your personal values and how these align with our values when you are applying. Find out more about our organisation through our website.
We are a Disability Confident employer level 2 and hope to achieve level 3 this year. We offer a guaranteed interview to disabled applicants who meet all of the essential criteria for a role. When you apply you will have the opportunity to let us know if you require adjustments to be made, please contact us if you are not sure or if you require adjustments to the application process itself.
Our six staff network groups welcome new members, these are:
- The Ethnically Diverse Staff Network Group
- The Disability Staff Network Group
- The Lived Experience Staff Network Group
- The Rainbow Staff Network Group
- The Staff Carers Staff Network Group
- The Women’s Staff Network Group
We know how important flexible working can be to applicants and therefore we encourage you to discuss any working arrangements as part of this process. We will always aim to accommodate requests, wherever possible.
The Trust is committed to safeguarding adults and children and as part of our safe recruitment practice the successful applicant(s) will be subject to a check with the Disclosure and Barring Service (DBS) if it is deemed appropriate for the role.The cost of the DBS check (currently up to £48.23) must be met by the successful applicant(s).
When applying for this post you will redirected to complete your application in our preferred applicant management system, Trac. If you are successfully offered a role, information will also be transferred into the national NHS Electronic Staff Records system.In addition, in submitting an application, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.
While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.
Relying solely on AI to write your application or supporting statement is not advocated by SHSC and could negatively impact your chances of success in the application process.
For example, AI responses…- usually lack relevance and fail to address the key criteria outlined in the job description and person specification.
- may come across as generic and fail to distinguish you from other applicants.
- may be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers.
- may include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.
Supporting Statement
The supporting statement is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Recruiting managers score applications based on the criteria listed in the person specification. Managers will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations.Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your statement with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.