Desktop Support Engineer

Tech Bar Support Engineer

Location: Redditch

£16.18 per hour PAYE premium

4 Months +

A leading provider of IT services and solutions is currently looking for a Desktop Support Engineer to join their expanding team at their prestigious offices in Redditch.

• Tech bar - Hours 07.45 – 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
• Assistance with IT related queries & general basic enquiries
• Assist users by logging into and logging tickets within service Now
• Complete administration within ServiceNow (log/update and close tickets)
• To look up and check the progress of IT support calls if requested.
• Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to a supplier or replace if out of warranty from stock.
• Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates)
• Install & troubleshoot software.
• Office 365 suite knowledge for troubleshooting.
• Basic Use of Active Directory – EG: PW resets, Bit locker recovery
• Basic use of SCCM
• Basic use of Nexthink
• Mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)
• Troubleshoot/fix MFA issues
• Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.
• Spare stock management
• Loan stock management
• Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.
• Basic Mobile phone support
• Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/ perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
• Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices
• Full on-site training will be given.

With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

If you’re looking for the opportunity to build your career with an industry leader, then please forward your CV.

#4648234 - Nikesh Parmar