Customer Services Team Leader
Your new company
An acquisitive and positive organisation with offices based in Newmarket.
Your new role
This is an exciting opportunity to join my client as a Customer Services Team Leader. The purpose of the Customer Services Team Leader role is to be responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with engineers and other stakeholders. Key responsibilities include but not limited to:
- Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance.
- Oversee the dispatching of Engineers, ensuring that all operations are conducted efficiently and in accordance with company policies.
- Facilitate clear and effective communication between dispatchers, engineers and other departments.
- Track and analyse key performance indicators (KPIs) related to dispatch activities.
- Address and resolve operational challenges, including emergencies and delays.
- Ensure accurate documentation of dispatch information for reporting and compliance purposes.
What you'll need to succeed
To succeed in this job, you will require:
- Minimum of 3-5 years of experience in dispatching, logistics, or a similar role
- Minimum of 1-2 years in a supervisory or leadership position.
- Excellent communication and interpersonal skills.
- Analytical skills to assess performance metrics and implement improvements.
In return, you will have the chance to lead and mentor a proactive and experienced team.
- Monday to Friday-40 hour week
- £27,040 + discretionary KPI bonus
- Added value benefits
- Breakfast club and social events
- On-site parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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