Quality Manager (Kingston & Richmond)
NHS Jobs London
Please see the job description and person specification 1. Duties and Responsibilities Lead and develop quality assurance and monitoring programmes in conjunction with commissioning leads within the ICSs, SWL Alliance of ICSs and NHS England as appropriate.
As senior work stream lead working internally and externally to deliver work programmes / projects, initiatives, ICS strategies and agreed objectives to time and in a cost effective way. Take lead responsibility for quality performance management of a portfolio of Providers and will need to analyse and interpret both quantitative and qualitative data in order to arrive at judgments on performance and the scale and scope of any necessary improvement action.
Lead the development of quality metrics for inclusion in identified Provider contracts to ensure that all quality requirements are fully met and that improvements in quality can be demonstrated by all Providers. In conjunction with the Deputy Director of Quality, develop a comprehensive and cohesive annual work plan for quality in line with the strategic direction of the team.
Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Lead and/or participate in quality visits to NHS Providers and independent contractors as required, including hospitals, nursing and care homes, and where appropriate in partnership with other commissioners and/or with external regulators. Work with commissioning colleagues in the development of relevant local, national and regional performance and key quality indicators for all Providers including the development and review of quality measures during procurement processes and monitoring once a contract has been awarded.
Work proactively on the management and ongoing review of clinical risks and/or incidents ensuring that lessons are learned and shared following investigation and root cause analysis Lead the coordination and management of serious incidents, linking with NRLS and working in conjunction with NEL CSU quality, safety and performance colleagues, to ensure a consistent and resilient process to identify risks and hold providers to account for remedial actions.As senior work stream lead working internally and externally to deliver work programmes / projects, initiatives, ICS strategies and agreed objectives to time and in a cost effective way. Take lead responsibility for quality performance management of a portfolio of Providers and will need to analyse and interpret both quantitative and qualitative data in order to arrive at judgments on performance and the scale and scope of any necessary improvement action.
Lead the development of quality metrics for inclusion in identified Provider contracts to ensure that all quality requirements are fully met and that improvements in quality can be demonstrated by all Providers. In conjunction with the Deputy Director of Quality, develop a comprehensive and cohesive annual work plan for quality in line with the strategic direction of the team.
Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with the ICSs and SWL Alliance priorities.
The post holder will lead specific service reviews or project work which has a link to clinical quality/patient safety as requested, and in addition to a portfolio of providers, they will also take responsibility for a number of ICS- wide quality functions.
- Overall management of SIs working closely with NEL CSU
- Management of GP Alert system/s (currently Amber Alerts and Make a Difference)
- Management and oversight of the National Reporting & Learning System (NRLS)
- Oversight of Quality in Care Homes
- Oversight of Quality in Smaller ICS directly contracted services
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