Technical Customer Care Representative (Apply in minutes)
EE Newcastle upon Tyne Full-time
Where:** EE North Tyneside, Cobalt Business Park, NE27 0QJ
**Full Time:** Permanent
**Salary:** £23,504.00 rising to £24,064 after 8 months of working for us, plus uncapped commission
**Start Date:** 2025
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**Why this job matters**
Are you someone who likes solving problems? Maybe you like gaming or tinkeringwith technology? If so, you have transferrable skills to succeed in a Customer
Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband TechnicalTeam in **Tyneside**. You’ll be talking over the phone to customers with all
sorts of broadband tech-related queries. You could be helping someone with a
simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturallyhelpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to supportyou in being successful, meaning we’ll do everything we can to make sure you
don’t miss that appointment or can look after your family in an emergency.
Just a few ways we’re doing this include allowing you to schedule your ownbreaks and banking time, and the option of occasional home working.
**What’s in it for you?**- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
tailored training to help you build a lasting career. What are you waiting
for?
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