Cleaning Manager

The ideal Cleaning Manager will have experience in managing large cleaning teams, preferably in a retail environment, with the ability to demonstrate true leadership skills.

• Allocate tasks and responsibilities to the cleaning team to meet site requirements
• Maintain high standards by monitoring the work completed and making any changes for improvement
• Recruit and coach the cleaning team to achieve best results by having open and continuous conversations together for development
• Communicate daily with partners to resolve issues and build positive working relationships
• Maintain budgets for use of all equipment, stock and on rota planning
• Check equipment is clean and safe to use
• Lead colleague inductions covering health and safety training and role expectations
• Ensure all employee training is recorded in line with company policies
• Accurately report sickness and ensure absence levels are managed correctly
• Other duties reasonably expected to deliver an effective and efficient service to our customer

• Experience of managing a large cleaning team, preferably in the retail environment
• Enhanced customer relationship abilities, you will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities
• Exemplary presentation skills with experience of presenting to and engaging management and delivery teams
• Capable of managing change quickly and efficiently whilst maintaining effective service provision
• A high energy professional capable of influencing at a senior level, developing excellence with internal and external partnerships
• Analytical mind who can bring clarity to difficult situations
• Ability to work well with others and continue to deliver results under pressure
• Excellent interpersonal skills and an ability to establish credibility quickly
• Outstanding motivational and people management skills
• True leadership skills necessary to achieve ambitious targets
• A flexible approach and a sense of teamwork
• You will be a results driven, people manager with considerable understanding of customer services excellence within the commercial / property / retail sectors
• Excellent organisational skills with the ability to balance competing priorities and workloads
• Effective networker and relationship developer, who can contribute to a team based culture
• Ability to champion, support and deliver business initiatives
• Solution focused to deliver accountabilities of role and achieve KPIs; a ‘can do’ attitude and willing to go the extra mile
• A Brand Ambassador at all times - in all communication, spoken and written, with colleagues, contractors and all internal and external customers and retailers