Full Time - Outcomes Assistant Administrator - Band 3
Job overview
The outcome team is responsible for finalising the process when a patient is referred to the Continuing Healthcare team which we are a part of.
Our daily / weekly tasks include producing the correct outcome letter and using our electronic postal system sending them to both patient and next of kin.
Also we have to liaise with social services and nursing / residential homes to advise them of the correct outcome.
Our team also deals with any queries that arise from the completion of the outcome process.
Main duties of the job
Main responsibilities include but are not limited to the below:
To correctly implement the outcome process for every case we deal with.
Update the in house computer system in line with procedures ensuring that all necessary documents are uploaded and decisions made are reflected on the system correctly.
Use our electronic postal system to send out letters to both the patient and next of kin if required.
Successfully resolve any queries received referring these as necessary to your line manager.
Liaise with other staff , social services, nursing and residential homes and next of kin as necessary.
To learn and follow the process procedures for the outcome team
To learn and use the in house computer system effectively
Produce and process the correct outcome letter for each case
Deal effectively with any queries that result from our process
Liaise as necessary with other internal staff and external users
Working for our organisation
Surrey Heartlands is a partnership of organisations working together - with staff, patients, their carers, families, and the public - to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships (our Places), each working together to deliver a shared vision across Surrey.
The 4 Place partnerships are known as:
North West Surrey Alliance
Guildford and Waverley Alliance
Surrey Downs Health and Care
East Surrey Place
We have an ambitious vision for transformation and continuous improvement of health and care across our footprint and to deliver our objectives we need a team of capable, collaborative professionals who share the same vision. We are passionate about creating an inclusive workplace that promotes and values diversity.We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
Detailed job description and main responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person specification
Knowledge, Training and Experience
Essential criteria- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Working knowledge of Microsoft Office including Word and Excel
- Experience of working in a health care environment
- Awareness of a range of Health Services provisions
- Knowledge of NHS issues
- Understanding of data Protection legislation
Communication Skills
Essential criteria- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team
- Problem solving skills
Equality and Diversity
Essential criteria- Understanding of and commitment to equality of opportunity and good working relationships
Autonomy
Essential criteria- Able to work on own initiative, organising and prioritising own workload to set deadlines
Other
Essential criteria- An ability to maintain confidentiality and trust
- Good time keeping
- Flexible approach to work
We welcome all applications, especially those from underrepresented communities, including people with a disability, and those from Black, Asian and Minority Ethnic (BAME) backgrounds.
We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
As part of the organisation’s commitment to achieving equality of opportunity for all staff, Surrey Heartlands ICB will consider all requests for flexible working on hiring. For most roles, the following types of flexibility are usually possible: flexible hours, compressed hours, part-time hours and/or job-sharing, and homeworking.
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
In accordance with the Rehabilitation of Offenders Act 1974, Surrey Heartlands Integrated Care Board will not discriminate against or dismiss the applications of candidates with spent convictions for posts which are not exempt from this legislation.