Improvement Advisor

To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust. To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness To act as a member of the QI faculty for developing/teaching improvement science To represent the Trusts QI programme at internal and external event Develop and maintain effective networks with QI colleagues both across the Trust and externally Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust Divisional QI Work To provide leadership and improvement expertise for allocated division(s) within the Trust, supporting the development of QI infrastructure within division To be a point of contact for QI work within a division.

Provide expertise and coaching to staff in good improvement practice Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate Ensure operational management teams are provided with relevant reports in a timely manner To proactively support teams to involve service users and carers in improvement work.

Supporting co-production as required. Trust Wide Improvement Oversee targeted QI campaigns for Trust priorities. Ensure all campaigns are appropriately resourced, have a clear scope and appropriate implementation plans Working closely with the Communications Team, ensure all targeted QI campaigns have an associated community of practice established to support and facilitate communication and ideas exchange and sharing of learning between participating teams Contribute to the overall development of the improvement approach at CNWL Raise the profile and support the development of the CNWL QI website Programme Management To Programme Manager for identified priority programmes To liaise with the SRO for the central programme and establish programme governance, structure, reports and documentation Communication To network with other centres of excellence and expert advisory groups as required to support quality and service improvement To provide written and verbal reports to Trust Boards, Sub-Committees, Executive Management Team, and other groups and committees as required To demonstrate an ability to convey complex information and ideas both written and orally To support consensus building and manage conflict or opposing views whilst encouraging participation from all involved To pro-actively influence and negotiate where issues arise To use presentations and reports effectively to raise awareness of quality and service improvement For more information please view the job description and person specification