Service Coordinator - Ref24330
Service Coordinator – Frimley
Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia and education establishments in and around Greater London.We are currently looking to appoint a new Service Coordinator to be based at our office in Frimley.
Basic Salary – upto £26,000 per annum subject to experience
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Alarm Communication’s Service Coordinator’s
Reporting to the Service Manager within your Division, the Service Coordinator will liaise regularly with Contract Managers, Engineers, Apprentices, Subcontractors, Suppliers and our Customers to ensure that our Clients receive the best possible Customer Experience.
- Open and maintain key customer information by recording and uploading documents into our cloud-based ERP system.
- Monitor all service agreements to ensure visits are carried out as per contract with the Service Manager
- Using our Asset Planning System to create pre planned maintenance jobs in preparation for scheduling.
- Advising customers of scheduled visits once dates are agreed with Service Manager
- Liaising with Engineers to coordinate visits, ensuring parts are collected prior to visits and that all paperwork is completed and submitted to the client in a timely manner
- Review Engineer paperwork and raising any remedial actions with the appropriate internal team, prioritise and escalate any urgent non-conformities or system failures to the relevant manager
- Manage incoming calls and emails from your key clients in a timely, professional and friendly manner
- Build relationships of trust through open and honest communication with clients, suppliers and colleagues
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Raising and issuing Purchase Orders and Works Orders to our Approved Suppliers and Subcontractors
- Review and processed the expenses and timesheets for your engineering team each month
- Issuing documentation to clients, including service records, certificates and invoices
Requirements
Who We’re Looking For
Alarm Communications consistently aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in, therefore, in addition to having all the usual attributes of a great Alarm Communications’ employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with windows software systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills, with a keen eye for detail.
- Ability to multi-task, prioritize and manage time effectively
Benefits
How we Attract, Reward & Retain Our Employees
At Alarm Communications we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Basic Salary – upto £26,000 per annum subject to experience
- Company performance related bonus
- Pension Scheme
- Life Assurance 4x Salary
- 22 Days Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
A Little More About Alarm Communications
We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
- Alarm Communications acl.uk.com
- Griffin Fire acl.uk.com
- Clymac clymac.co.uk
- FAFS Fire & Security fafsfireandsecurity.com
- MJ Fire fafsfireandsecurity.com
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
- Morgan Fire Protection morganfire.co.uk
- Victory Fire morganfire.co.uk
- Marlowe Smoke Control marlowe-aov.co.uk
- Marlowe Fire & Security marlowefireandsecurity.com
- Hadrian Technology marlowefireandsecurity.com
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.