Administrator; Receptionist: The Julier Centre Bicester

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Job overview

Are you an outgoing, organised and welcoming individual with experience in a Receptionist role or similar?

Are you seeking an exciting role in a fast paced environment?

The post holder will support with general administrative tasks for services using the building, in particular working closely with the North East Podiatry Team. Additionally, you will contribute to office/building management, and act as a fire marshal for the site, completing the provided additional training for this role.

Main duties of the job

The responsibilities of the role include, but are not limited to:

• Managing the reception desk and waiting area and overseeing the flow of patients and other visitors in and out of the building.
• Supporting patients and services with appointment management and general enquiries.
• Supporting with the management of space in the building, including room bookings.
• Supporting services using the building with general admin tasks.
• Supporting with the maintenance of the building.
• Taking on the role of Fire Marshall for the sit

The JD is provided to help you with this.

Working for our organisation

The City AMHT are currently overseeing the building management for The Julier Centre and concurrently hold responsibility for the line management of the receptionist. The receptionist is a shared resource for services within the building, however the post holder is likely to work particularly closely with The North East Podiatry Service, who run many outpatient clinics throughout the week which require more intensive receptionist support, as well as support with other admin duties.

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles.

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Pension scheme
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Detailed job description and main responsibilities

For more information about this exciting opportunity, please see the job description for a wider overview!

Person specification

Knowledge

• Math’s and English GCSE’s, Grade C or above or NVQ Level 2 equivalent

• Good working knowledge of information governance within healthcare, including GDPR and confidentiality principles.

Experience

• Previous experience of working in an administrative or receptionist role.
• Experience of working within a team

• Previous NHS experience
• Experience of using an electronic patient record system.
• Experience of managing diary/booking systems

Skills

• Competence using Microsoft Office 365, including Word, Excel, Outlook and MS Teams.

• Ability to communicate effectively with professionals and service users with diverse and varying communication needs
• Ability to use a range of office equipment including multi-functional devices.
• Good professional communication skills
• Customer service skills
• All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
• We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
• Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
• Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing