[ref. r3449201] Assistant Service Delivery Manager
Careers at #LNWH
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.If it works for the service, we will do our best to make it work for you.
Job overview
We are on the look out for a passionate and driven Assistant Service Delivery Manager to join our innovative Division of Surgery, where you will play a pivotal role in ensuring the seamless operation and excellence of the Surgical Division. The post holder will work closely alongside the Senior Leadership team of the Division.One of the main responsibilities of this role will be managing the rotas across the Division, overseeing scheduling within the Division, and ensuring high-quality service delivery throughout. Participating in the PTL meetings and following up actions as required.
Main duties of the job
The Assistant Service Delivery Manager for Surgery will support day-to-day operational management of the Urology rota in its entirety and scheduling commitments for the services throughout the Division. Key responsibilities include coordinating staff workloads, managing rotas to ensure medical cover for clinics and theatres, and monitoring clinic utilisation, waiting lists, and theatre usage to meet performance targets.The role involves contributing to service improvement initiatives, facilitating collaboration between clinical and non-clinical teams, and ensuring the delivery of patient-centred services through continuous quality improvement. Prioritising scheduling and RTT pathways is a key part of this post.
The post-holder will also play a key role in managing the recruitment, training, and performance reviews for both administrative and clinical staff, ensuring compliance with quality standards. They will oversee risk management processes, including conducting audits and supporting incident investigations.Additionally, the role requires the accurate capture and reporting of data for decision-making, as well as the organisation of team meetings to foster effective communication within the department.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification- Educated to degree level or equivalent knowledge, skills, and management experience
- Previous operational management experience within the acute sector or similarly complex organisation
- Knowledge and experience of service improvement tools and techniques
- A sound understanding of HR processes
- Proven track record of meeting significant national targets
- Budget management experience, including managing costs, monitoring, and determining corrective actions
- Evidence of report writing and presenting skills
- Experience of staff management, including setting objectives, team and individual appraisals, recruitment, and disciplinary issues
- Proven track record of success in managing change
- Knowledge and effective management of Theatres, Critical Care, Anaesthetics, and relevant targets
- Full range of IT skills, including Excel and PowerPoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
- Ability to analyse and interpret data and statistics (e.g., activity trends, financial data)
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
- Strong leadership, negotiation, and influencing skills with the ability to motivate and engage individuals and teams
- Problem-solving skills: able to respond to unexpected issues, provide a first-line response, and identify appropriate sources of secondary support
- Commitment to improving patient services
- Commitment to self-development, with the ability to demonstrate in-depth knowledge of key policies and themes in healthcare provision in the UK
- Commitment to promoting equality and diversity in the workplace and in service delivery and development
- Highly self-motivated, conscientious, and pays attention to detail
- Flexibility in approach and attitude
Person specification
Professional Qualifications
Essential criteria- Educated to degree level or equivalent knowledge, skills and management experience
- Previous operational management experience within the acute sector or similarly complex organisation
- Professional or management qualification
- Professional or management qualification
- Prince 2 Foundation / Practitioner
Knowledge & Experience
Essential criteria- Knowledge and experience of service improvement tools and techniques
- Proven track record of meeting significant national targets
- Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
- Knowledge and effective management of Theatres, Critical, Anaesthetics and relevant targets
- Experience of presenting at meetings and MDT events to senior staff
Skills, Abilities and Experience
Essential criteria- Full range of IT skills including Excel and Powerpoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
- Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support
- VBA (Visual Basics of Applications) knowledge
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.
We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered.If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.
Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.
Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.
As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.