Clinic Receptionist: £22-24K+ (uncapped commission structure)

Founded 5 years ago, with our new luxury clinic site launched just last month (Sept 2024), AMEDICS Clinic is on a mission to redefine the relationship between health, aesthetics and lifestyle medicine. By providing a premium service that connects all three services in one place, the clinic intends to revolutionise the way we look at our health by growing an understanding that how we feel on the inside is intrinsically connected to how we look on the outside.

What we offer:

• Discounts on aesthetic, wellness and health treatment
• Spouse and family and friend discount
• Discount on leading skincare brands such as ZO Skin and Obagi Medical
• Additional leave for big birthdays
• Uncapped commission structure
• Career progression
• Full week of paid training in our academy
• Team social events
• Most importantly our fantastic culture

Responsibilities include (but are not limited to):

• Administrative and reception duties
• Front of house & greeting patients
• Answering e-mail and telephone enquiries
• Booking patients/diary management
• Assisting in maintaining standards to meet CQC requirements
• Regular disinfection duties to comply with COVID-19 guidelines and CQC standards for healthcare facilities
• Processing payments
• Liaising with private hospitals & private insurance companies
• Daily maintenance of a tidy clinic environment
• Please note this job includes evenings and occasional Saturday working on a shared rota (currently alternate Saturdays on a regular basis – but additional cover may be needed when colleagues are away)

Experience required:

• Minimum 1 year experience as a clinic/hospital receptionist/secretary (aesthetic/skin/cosmetic surgery clinic experience desirable)
• Experience with using an electronic patient record management system (preferably Pabau)
• Experience with e-mails, Microsoft Word & Excel
• Experience with handling calls (new enquiries and patients) Skills required:
• Excellent communication and customer service skills – to maintain our high standard of patient care and outstanding reputation
• Enthusiastic team player – good people skills and able to work with other members of the team to fulfil clinic needs. Also flexible and willing to help other members of the team or cover for colleagues who are on leave when needed
• Organisational/time management skills – able to organise time effectively to carry out the various responsibilities effectively and to a high standard
• Reliable & dependable - able to complete tasks within agreed time frames with good attention to detail.

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Do have experience with a clinic booking system? E.g Pabau Software?

Experience:

• System administration: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Expected start date: 21/10/2024