Team Leader- Head & Neck Outpatients | York and Scarborough Teaching Hospitals NHS Foundation Trust
An exciting opportunity has arisen to join our friendly and dynamic Administration and Reception team at the Head & Neck department at York Teaching Hospital.
In this role you will be the first point of contact for our service users and the successful applicant should be able to demonstrate effective communication skills and empathy. Please read the Job Description and Person Specification attached to this vacancy for more information about the role.
In return we can offer you:- A supportive & friendly working environment
- Active encouragement to learn and develop within your role
- Dedicated career pathways and great opportunities for continuing professional development
- Commitment to, and support for, your wellbeing
- NHS discount and salary sacrifice schemes
We look forward to receiving your application!
The successful candidate willbe responsible for the day-to-day management of the Head and Neck administration team. This will include:- • Participation in the recruitment, selection and retention of staff.
- The development and implementation of appropriate staff induction and training programmes, including familiarisation with Trust policies and procedures for all new appointments.
- The maintenance of a programme of individual development reviews/appraisal on all team members within Trust guidelines.
- The authorisation of leave requests, recording of sickness absence and the maintenance of appropriate records.
- To ensure adequate cover during periods of annual leave and sickness absence for the department, liaising with other team leaders as necessary.
- Task allocation to cover all duties within the team.
- To coach, support guide and advise team members and undertake responsibility for day-to day activities and problem solving, ensuring workflow targets are met.
- To ensure capacity and performance issues are escalated appropriately to department management team.
Our benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Workscheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You areadvised to submityourapplication at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Sunday 23 Mar 2025