Lead Data Analyst

Digital Data and Technology (DDaT) enables the Home Office to keep the UK safe and secure. We design and build the services that help people apply for visas or passports; support policing and counter-terrorism operations; and protect the UK’s borders.

DDaT is building an internal data capability within our Enterprise Services, End User Compute and Collaboration (EUC&C) Team. The team vision is "To empower HO staff by providing an outstanding designed user experience through the right IT products" and is responsible for ensuring that over 60k civil servants and suppliers have the IT tools to do their jobs including laptops, mobile devices, peripherals, print facilities, tooling such as M365, Co-pilot, voice and video service and contact centres.

In support of the provision of these products and to inform their roadmaps and backlogs, EUC&C require a thorough understanding of their users and the performance of the products.

The Lead Data Analyst plays a pivotal role in helping shape how Data can better inform decision making and provide insight into product/service performance and return on Investment. You will have the unique opportunity to create a data strategy aligned with EUCC objectives and build a team.

We value diversity and provide an open, inclusive, and supportive environment to help you do your best work.

• Liverpool, Smedley Hydro
• Southport regional office or Soapworks
• Manchester.

Under Home Office hybrid working practices there is an expectation that you will attend the office for a minimum of 60% of your working hours.

This role is not suitable for part-time working due to the nature of the role.

As a Lead Data Analyst, you will have a genuine passion for analytics, an innovative mindset and need to question current methods of delivery to enhance our processes and to offer a different perspective.

This will include full and ongoing analysis of our end user and business services and products developed or delivered using corporate solutions such as Microsoft.

You will drive a wide set of innovative opportunities to explore; evaluate options, impacts, risks and solutions to provide clear problem definitions and inspiring full exploitation of new data and technology.

You will build and manage a network of colleagues and contacts to achieve progress on the team’s shared objectives and provide data narratives and storytelling to wide-ranging audiences, both technical and non-technical.

You will own and promote our data services and work within the Data Analysis community to ensure best practice and consistency.

As a Lead Data Analyst, you will showcase a true passion for data and exhibit expertise in the following areas:

• Leading and developing a team to create data analysis on a set of products and services, analysing user and business behaviour for Home Office end user systems. which are proportionate to the business benefit and achieve significant impact.
• Expanding the boundaries of what can be achieved using data, predicting patterns, mapping of user behaviour, product usage and emerging trends and areas of innovation both in government and industry..
• Leading the management of workload and teams and creating the strategy for Data Analysis within End User Compute and Collaboration function.
• Leading in identifying, collecting and migrating complex data and business questions to/from a range of systems, such as Microsoft 365, Oracle CRM, ServiceNow, Nextthink etc.
• Developing knowledge of cutting-edge techniques and sharing knowledge of Data Analysis across the organization.
• Presenting the results of data analysis to a range of stakeholders, including decision makers, senior management and making recommendations.
• Promotion of data analysis within End User Compute and Collaboration to mature our products and services for the Home Office.