Senior Account Manager - Digital, Social, Press & CRM

The role exists in support of the Account Director and is integral to the effective running of the marketing function within M&S. Working closely with various M&S teams & internal, the role will involve leading the ITG team to hit key deadlines allowing for a seamless campaign delivery across all channels.

This role demands excellent communication skills, and a proactive approach to delivering campaigns and driving success.

This role is based at M&S head office 2 days a week in Paddington, 1 day a week at ITG London in Holborn and 2 days a week working from home and the working hours are 8:30am-5:30am.

• Develop and nurture long-term relationships with retail clients, understanding their goals, challenges, and objectives.
• Oversee the day-to-day operations of M&S, coordinating with internal ITG team members to deliver on all client commitments and maintain high levels of satisfaction.
• Identify opportunities to support the clients and collaborate with the teams to explore new business prospects, in a pro-active and respectable manner.
• Address and resolve issues promptly, ensuring a positive experience and preventing potential escalations, ensuring issues do not repeat themselves.
• Briefing internal teams, whether this is London/Birmingham, and stepping in to help in busy periods.
• Pre-plan resource across all internal teams ahead of each campaign/brief
• Making sure there is always enough time for teams to complete briefs to a high standard.
• Ensure that 3rd party suppliers & Media Owners have been engaged on each campaign so that we are clear on all deadlines and specifications.
• M&S cost trackers for Digital, OOH & CRM to be kept up to date at all times, and costs to be communicated regularly with ITG account team, ITG Account Director and M&S Marketing. A job should not begin without cost approval.
• Ensure your direct reports have raised all Purchase Orders in good time and most importantly in advance of the supply deadlines.
• If any issues they are to be flagged in advance with the relevant M&S planning manager dependant on the channel.

• Proven experience in account management within retail and the working within digital, CRM and Press
• Line management experience is preferred but not essential, training will be provided.
• Excellent communication and presentation skills.
• Demonstrated ability to handle multiple tasks and prioritise effectively.
• Customer-centric approach and a passion for delivering exceptional service.

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

• We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
• We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
• At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
• ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
• These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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