Customer Care Coordinator

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

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Job overview

Northumbria Primary Care (NPC) are delighted to be able to offer a Customer Care Coordinator post at Northumbria Way, Cramlington . We are looking to fill a 37.5 hour position.

The main focus of this role would be clinical coding. The successful candidate will be based at the NPC central team office at Cramlington but will work as part of a team across NPC Practices providing cover during periods of leave.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

• To collect and input data from both paper and electronic correspondence to EMIS/System One
• Extract appropriate clinical details from medical correspondence and other relevant documents received by the practice
• Work within set time-scale, applying practice specific/ local/national and international clinical coding conventions
• Use judgment to translate cases where the information included is not readily codable

Working for our organisation

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

• Be able to care navigate the patients to see the right person and the right time. The successful candidate will follow a formal training plan to ensure care navigation is of patients is completely accurately and confidently.
• To provide admin support to nursing & clinical staff.
• To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
• To provide non clinical advice to patients, relatives, the public and internal & external agencies.
• To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
• Abstracting and analysing information from correspondence received at the practice, typically in the form of discharge summaries and correspondence from clinicians/departments out with our organization.
• Reading and accurately translating clinical information into diagnostic codes and enter the patient data on to the practices clinical system (SystmOne)
• To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
• To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

Person specification

Qualifications

• Basic Skills Maths and English Level 2 (A-C GCSE equivalent)
• NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3, or equivalent health care related qualification or experience

• Clinical Coding qualification

Experience and Knowledge

• Experience of working within a healthcare setting

• Audit experience

The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Certificate of Sponsorship

Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.