Band 3 Clinical Services Administrator - Bristol
NHS Jobs Bristol
GENERIC JOB RESPONSIBILITIES Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g. Police, Ministry of Justice etc. Providing Secretarial support to named Medical Staff/management team.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. The provision of and updating of patient notes, collation of information for transfer of care etc. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
Facilitating the administration processes for Team meetings etc. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arrange meetings and appointments for members of the team, negotiating diary conflicts and competing priorities as appropriate. Including the scheduling of Consultant Clinic Appointments Tribunals Room Bookings Other bookings as required 1. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients.
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. The provision of and updating of patient notes, collation of information for transfer of care etc. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
Facilitating the administration processes for Team meetings etc. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
Arrange meetings and appointments for members of the team, negotiating diary conflicts and competing priorities as appropriate. Including the scheduling of Consultant Clinic Appointments Tribunals Room Bookings Other bookings as required 1. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients.
Input accurate and up to date patient data onto the RiO system. 2. The post holder will order stationery and other necessary items for the team via the procurement system. 3. May be responsible for petty cash float/handling. Supporting the induction of new staff members as required
University Hospitals Bristol and Weston NHS Foundation TrustBristol
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team in Bristol Royal Hospital for Children which is part of University Hospitals Bristol & Weston NHS Foundation Trust...
University Hospitals Bristol and Weston NHS Foundation TrustBristol
Escalate patient queries, capacity problems and general issues as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To support the triaging of referrals by liaising with key clinical staff...
Cardiff and Vale University Health BoardPenarth, 26 mi from Bristol
overview
An opportunity has arisen for a Clinic Manager in CAVOC outpatients in University Hospital Llandough.
A clinic manager exercises 24-hour accountability for the management of the clinical area, to include leading and developing the core nursing...