Customer Service Specialist (Remote in the UK) FTC - Southampton

10 month FTC - remote working in the UK

Job Summary

The successful candidate will maintain a strong understanding of company policies, procedures, and product offerings to ensure customer satisfaction and business growth.

• Promptly and accurately execute transactions and respond to customer inquiries.
• Process order entries, account openings, returns, and commission-related requests.
• Provide clear and accurate information about products, promotions, and business opportunities.
• Support independent sales partners by guiding them through company policies and helping them grow their businesses.
• Recognize service or product referral opportunities to enhance customer experience and business expansion.
• Assist other departments with customer-related tasks and projects as needed.

Job Qualifications

Required:

• Minimum of five GCSEs (Grade C or above), including Math and English.
• At least one year of experience in a customer service role or equivalent skills.
• Ability to multi-task efficiently in a dynamic environment with changing priorities.
• Strong problem-solving skills with the ability to de-escalate challenging situations.
• Experience in a customer-focused, phone-based environment.
• High attention to detail and accuracy
• Minimum six months of experience using online platforms and Microsoft Office Suite.
• Fluency in English; bilingual in Bulgarian is a plus but not essential

Preferred (if applicable):

• Experience in the health, beauty, or network marketing industry.