Customer Service Assistant
What you'll bring to the team:
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Join Warwick Castle as a Guest Services Host and start your greatest adventure!
This role has heaps of variety to keep you interested, no two days are the same, from welcoming guests at our turnstiles to being guest obsessed in one of our ticket offices or working in the main control room.
You will be one of the first and last that a guest will encounter so it’s your job to make a fantastic impression for our guests. The role involves queue coordination, annual pass checks, cash handling, dealing with customer queries and receiving radio calls.All aspects of ensuring guests have a smooth, efficient, and memorable day at the castle.
This is a seasonal contract. Flexibility is needed as shifts will include weekends and bank holidays.
Qualifications & Experience:
- You'll have loads of experience working in a customer facing environment
- A welcoming personality
- Have excellent communication skills
- Fun, multifaceted, and friendly personality
- Good eye for detail
- Confident working on your own and as part of a team
Benefits:
- Monthly bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £11.54/Hr.